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Authorized
Märklin
&
TRIX
Service
Center
We also service HAG,
Fleischmann and others too!
"Service
for the Worlds Finest Trains"
The technology
used today in model trains is very much like the technology found in your
computer, automobile and home entertainment center. Repairing today's
model trains takes a lot of technical expertise that can only be gained through
intense study, practice, research and hands on training. We have invested
untold hours to learn everything we possibly can about today's technology so we
can offer our customers the most professional, high quality repair service
available. With factory tools and over 25 years of experience, we have the
knowledge and skill to repair your locomotives the correct way. We also keep a large stock of
spare parts on hand to ensure faster turn around.
Your valuable
locomotives are treated with respect! Your locomotive is
handled carefully. All locomotives, whether in for overhaul or digital
conversion, are completely disassembled, de-greased and cleaned in an ultrasonic
bath. We then reassemble with new parts where necessary. This always
includes new traction tires and brushes. This assures your locomotive is
returned to its
original performance. This is especially important for locomotives being
converted to digital. Reliable performance can only be assured from a
clean mechanism. Labor charges are $55.00 per hour. This charge
covers most repairs and conversions. However, locomotives that require
additional time due to the complexity of their mechanism or locomotives which
require additional decoder programming will be billed at this base rate
plus additional time in 1/10th of an hour increments.
Customer's unsolicited
comments about our service:
HE'S DONE IT AGAIN! HE'S DONE IT AGAIN!
Runs and Sounds Perfect!
Jack Molinari
I
just received my converted lok with the 60904 decoder, and I have to say that you are the best dealer regarding speed of service, follow through,
efficiency, etc.!!! I knew that these decoders only recently became available, and, for a TYPICAL dealer, I'd have to contact them and remind
them to install one of these in the lok they're holding for this purpose. I
thought about emailing you, but, from past experience with you, thought you'd
likely take care of it ASAP...which, is EXACTLY what you did. What a pleasure to
have a dealer take care of these type of "pending" situations
without
me reminding them.
You're great, keep up the great work, and thanks!!!
Grant Markley
Important
Service Announcement:
Regarding small locomotives
Due to the amount of service
work that is coming in these days, we have found it necessary to discontinue
servicing certain small locomotive models. This includes the following
Märklin models: 3000 0-6-0 BR89 steam loco, 3029 0-6-0 steam loco, 3078, 3079
and 3080 diesel locos and variants of these locos. We have found that
these small locos are typically in very poor condition with excessive wear,
plating worn off the wheels and lots of lint and fiber packed into the gears.
These locos require a lot of extra time to repair and are typically not worth
the cost. If you are not sure about your locomotive's condition or if it
is included in this list, please feel free to give us a call to discuss the
repair.
Shipping
Instructions:
Pack your item carefully preferably in bubble wrap. Use only a good sturdy
box that is oversize enough to protect the item should UPS or the Postal Service
drop or crush the box. Pack the box tightly with packing noodles or
crumpled paper. Ship it to the address on our home page insured for the
full value. Include a letter outlining the symptoms or work you would like
performed and your complete address and phone number. Those wishing to pay
by credit card should provide that information along with the billing address of
the card if different from the ship to address. Turn around time varies at
different times of the year. Winter is peak season and it may take three weeks to complete a repair. Summer turn around is much faster.
S
hipping
Instructions for Trix and Märklin BIG BOY:
Packing the Big Boy properly
for shipment is one of the most important things you can do to ensure it does
not sustain damage in transit to us. We have received several models that
were carelessly packed. Because of this, they sustained damage in transit
that cost extra time and money to repair. The most important things you
can do to protect your locomotive are outlined below.
The most important thing to do
is make sure to use the original brass spacers and the three transport screws to
secure the locomotive to the base. Make sure the screws are absolutely
tight. I suggest paying a visit to your local auto parts store to
purchase a small tube of Permatex "blue locktite". This is a thread filler
that prevents screws from vibrating loose. It is not uncommon for the
transport screws to loosen in transit. Use just a tiny drop (trace) of
this on each of the three transport screws when attaching the locomotive to the
wooden base. Make sure to purchase the BLUE not the red. Red
locktite requires the joint to be heated to a temperature of 500 degrees before
it can be broken loose. Needless to say, you do not want your Big Boy to
become a permanent display piece and I do not want to have to heat it up
with a torch to get it off the base!
Now that you have the
locomotive securely fastened to it's display base, it it time to pack it.
If you no longer have the original plastic that was wrapped around the
locomotive, find a suitable replacement and place it on the bottom of the wooden
box before the locomotive. Wrap the plastic over the locomotive and close
the box lid carefully. Wrapping plastic around the locomotive prevents
small detail parts from catching on the foam insert and breaking off. If
you have the original box, pack the wooden box in the plastic over wrap and
cardboard cradle before inserting it into the outer box. Pack the
locomotive in a strong box large enough to give at least 3 to 4 inches of
packing material all the way around. Fill this area tightly with
foam noodles, foam padding or wadded newspaper and ship insured by your favorite
method. A little time planning and care will ensure the safe arrival of
your loco for servicing.
